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Warranty Center

RockyMounts Warranty Policy

Since January 1st, 2014 RockyMounts has offered a limited lifetime warranty. Under this policy RockyMounts will fix or replace products affected by manufacturer defects. Outlined below are some examples of what is and is not covered under our warranty. For warranty claims customers must provide proof of purchase and pictures documenting the issue in question and send to ride@rockymounts.com for review.

RockyMounts Warranty Covers:

  • Manufacturing defects
  • Cracking plastic
  • Excessive rust
  • Issues that inhibit the normal use of the mount 

RockyMounts does not cover damage resulting from:

  • Use of product in its non recommended capacity
  • Items purchased on the used market
  • Superficial wear-and-tear such as faded plastic and paint, light rust (unless found to be excessive)  
  • Products used off-road
  • Impacts or accidents (car crashes, garage doors, low trees, ground objects, parking lot incidents)
  • Natural weather events
  • Modified or altered products
  • Incorrect installation
  • Overloading
  • Damage from use with an RV trailer/fifth wheel (any towed vehicle)
  • Lost Keys

*RockyMounts does not cover shipping on international warranties

For warranty inquiries send your proof of purchase as well as photos of the issue to ride@rockymounts.com