RockyMounts products carry a lifetime warranty for the original purchaser. Click here to make a warranty claim if your order is incomplete or damaged.
Please note that we are only able to accept items that are in resealable condition within 30 days of receipt. We accept racks that are in the box, have been installed, and removed but are still clean and have not been used to transport bikes.
To return an item please follow these steps:
- Complete the form below stating which items you wish to return and the reason for doing so.
- You will receive a reply from RockyMounts with a return label and a return number
- Print the return label and clearly mark the label with your return number
- Package your items securely and attach the return label
- Send the package back to RockyMounts
What happens next?
RockyMounts will inspect the products to ensure they are in their original condition. Once the item/s have been inspected you will receive an email notification confirming that your refund has been issued.